Customer Care

Payment

Once you select 'confirm your order' you will be taken straight to a secure DPS Payment Express checkout where you can enter your credit card details. Once you have submitted your details you will be taken to a screen approving your transaction and then click on 'next' to return to The Service Depot where you will be taken to a screen confirming your purchase, issuing you an order number (which will also be emailed to you) and given the option of signing up if you don't already have an account.

Returns & Refund
Carefully check all the details of items before purchasing & feel free to email us with any questions. 

info@theservicedepot.co.nz
We are happy to exchange sizes when necessary & available (exchanges can only be made once).
Exchanges, Store Credits & Refunds available on full price items only (store credits valid for 3 months).
Sale items can not be exchanged, credited or refunded. 
Items must be in original condition, unused, unworn & with the original tags attached.
We can not exchange, repairs or refund items that have been damaged due to general wear & tear.
Initial shipping costs will not be refunded unless the item is faulty.
Before an item is returned, email the details for return & or exchange requirements.
Return items, must be received back to the store within 7 days of delivery.
Courier return items to:
The Service Depot
126 Wakefield St
Wellington
New Zealand
P 64 4 4997697
(Remember to keep your tracking details for your return item & request signature required, as we can not take responsibility for packages that do not arrive.)
If you have any queries regarding exchanges, refunds or store credits please email us
info@theservicedepot.co.nz

 

Privacy

 We do not rent, sell or distribute our customer base or newsletter e-mails to anyone. We also do not store your credit card details on our server, all credit card purchases are processed through DPS a secure payment gateway. 

Your privacy is important to us.