Customer Care

The Service Depot
Concept Store For Independent Fashion
Chat with the team at the store
We have an online chat service on the main home page,
available store opening hours to chat directly with us
Store Hours
Monday - Thursday 10 - 5.30
Friday 10 - 6
Saturday 10 - 4.30
Sunday 11 - 4
Orders are processed Monday to Friday
Shipping in New Zealand is overnight but can take 1-2 days
You will receive tracking details once your order has been processed

Returns & Refund

Carefully check all the details of items before purchasing & feel free to email us with any questions.
We are happy to exchange sizes when necessary & available (exchanges can only be made once).
Exchanges, Store Credits & Refunds available on full price items only (store credits valid for 6 months).
Sale items can not be exchanged, credited or refunded. 
Items must be in original condition, unused, unworn & with the original tags attached.
We can not exchange, repairs or refund items that have been damaged due to general wear & tear.
Initial shipping costs will not be refunded unless the item is faulty.
Before an item is returned, email the details for return & or exchange requirements.
Return items, must be received back to the store within 7 days of delivery.
Courier return items to:
The Service Depot
11 Ghuznee Street
New Zealand
P 64 4 8025381
Remember to keep your tracking details for your return item & request signature required, as we can not take responsibility for packages that do not arrive
If you have any queries email us, we are happy to chat
Thanks for shopping with us!
The Service Depot Team
Your privacy is important to us.
We do not rent, sell or distribute our customer base or newsletter e-mails to anyone. We also do not store your credit card details on our server, all credit card purchases are processed through DPS a secure payment gateway.