Customer Care


The Service Depot Concept Store for Independent Fashion

Contact us:

We offer an online chat service on our main home page during store opening hours. Feel free to connect with us!

Store Hours:

  • Monday - Thursday: 10:00 AM - 5:30 PM
  • Friday: 10:00 AM - 6:00 PM
  • Saturday: 10:00 AM - 4:30 PM
  • Sunday: 11:00 AM - 4:00 PM


  • Processed Monday to Friday
  • Shipping in New Zealand is typically overnight but may take 1-2 days.
  • You will receive tracking details once your order is processed.

Returns & Refund Policy:

Before purchasing, carefully review item details, and feel free to email us at with any questions.

We are happy to exchange sizes when necessary and available (exchanges can only be made once). Exchanges, store credits, and refunds are available on full-price items only (store credits are valid for 6 months). Sale items cannot be exchanged, credited, or refunded. Items must be in original, unused, unworn condition with the original tags attached.

We cannot exchange, repair, or refund items damaged due to general wear and tear. Initial shipping costs will not be refunded unless the item is faulty.

Return Instructions:

  • Email return and/or exchange details before sending the item.
  • Return items must be received within 7 days of delivery.
  • Courier return items to:
  • The Service Depot 11 Ghuznee Street Wellington New Zealand P: +64 4 8025381

Remember to keep your tracking details for return items and request a signature, as we cannot take responsibility for packages that do not arrive.

For any queries, email us; we are happy to chat. Thanks for shopping with us!

The Service Depot Team

Your privacy is important to us. We do not rent, sell, or distribute our customer base or newsletter emails to anyone. Additionally, we do not store your credit card details on our server; all credit card purchases are processed through DPS, a secure payment gateway.